![]() ![]() If you think that the user account was responsible, you can continue to troubleshoot by using the new user account. If the problem no longer occurs, the cause exists within the user's home folder. If you still see crashing, remove the ‘.old’ part and return it to its original state. If PowerPoint is now stable, you can leave the file where it is or delete it. To determine whether this is the case, you can log on to the computer by using a different or new user account, and then test the application. Retry PowerPoint and see if it still crashes. Sometimes, a specific user's information may become corrupted, and this may prevent installation, startup, or use of some applications. If the problem continues to occur, go to the next step. Step 3: Perform a clean startupįor information how to "clean start" your computer, click the following article number to view the article in the Microsoft Knowledge Base:Ģ398596 How to use a "clean startup" to determine whether background programs are interfering with Office for Mac ![]() often paired with other Microsoft apps such as Word, Outlook and PowerPoint. ![]() If the problem continues to occur, go to the next step. The spreadsheet software is available for Windows, macOS, Android and iOS. If the problem seems to be resolved, you can move the .plist file to the trash. If the problem still occurs, quit PowerPoint, and restore the file to its original location. ![]() If you do cannot locate the file, the application is using the default preferences. Start PowerPoint, and check whether the problem still occurs. If you locate the file, move it to the desktop. To display this folder, hold down the OPTION key while you click the Go menu. Hope it helps someone.The Library folder is hidden in MAC OS X Lion. Library/Application Support/ folder and delete the entire Microsoft folderĭid a spotlight search for Microsoft to make sure NO Microsoft applications lingered.ĭownloaded and re-installed Office 2016 for Mac. If you do not use Outlook like I don't use outlook on my mac, you can go to the User's. Library/Group Contains/ folder I deleted UBF8T346G9.Office UBF8T346G9.OfficeOsfWebHost UBF8T346G9.ms ( anything related to Microsoft ) Library/Containers folder I deleted all the com.microsoft folders Uninstalled Office 2011 for Mac ( deleted the office 2011 apps from the /Applications folder in OS X Sierra ) Please copy the report into a text editor such as Macs TextEdit. You can obtain the full crash report by clicking on More Information when the app crashes. Please also provide us with the full crash report as well as a sample process. Uninstalled Office 2010 from Windows ( in Fusion ).ĭeleted the related Office 2010 apps that showed up under the /Applications folder in OS X Sierra If you are opening a file, please try launching PowerPoint and see if it helps. I have VMWare Fusion installed and had Office 2010 installed in Fusion. Time from launch: 0 hours, 0 minutes, 1 seconds Microsoft Error Reporting log version: 2.0Īpplication Bundle ID: Įrror Reporting UUID: 156112AD-1ABE-455D-B097-71443AF951DD Powerpoint (for either Windows or Mac) had the fewest drawing tools of the group. Here, look for Preferences sub folder and find files containing com.microsoft. These tools can include word wrapping and rulers, plus control over. Go to Finder and navigate to the Home -> Library folder. I also have a clean install of Yosemite in another partition and the same version of Office works flawlessly there.Īny ideas? See below part of the crash report. Close the programs and make sure the apps are not running (you can right click on the icon and then click Quit or Force Quit or check the process is not running using the Activity Monitor app on Mac). I have just clean installed macOS 10.12 and then installed Office. Relaunch Word for Mac application and see the results. Microsoft.Word Move this folder to your desktop by cut & paste. Go to Containers folder, find the folder called com. The MS Office version is 15.26 and for some reason, MS Word works fine. Just select the object on the slide that you want to comment on and then select Comment or Mention from the Review tab of the ribbon, or from the right-click context menu, or from the floating toolbar that appears when you've selected an object. Completely quit all Office Applications In Finder, press COMMAND +Shift+g. Be sure to include the version number and OS version when asking your question. I suggest that you remove what you have: Uninstall Office for Mac - Office Support. Does anyone know how to fix MS Office crashing upon launch in macOS Sierra (10.12)? It appears the update did not complete successfully. ![]()
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